When you place an order or contact us, we receive the information needed to serve you. This may include your name, email address, shipping and billing addresses, phone number if provided, order details, and messages you send us.
We use this information to process and ship orders, provide tracking and customer support, handle returns and refunds, prevent fraud, and maintain records required for business, tax, or legal purposes. We do not add customers to a marketing email list or use optional advertising or analytics tools. Our shop does not sell your personal information.
Our store is hosted by Big Cartel. Payments are processed by Stripe or PayPal, depending on the method you choose at checkout; we do not store your full card number. We share the information needed for delivery with USPS. Big Cartel, Stripe, and PayPal may also process information and use cookies or similar technologies under their own privacy policies to operate their services.
We retain order and correspondence records for as long as reasonably needed for these purposes and any legal obligations. To ask about the information we hold, request a correction, or request deletion where available, email info@pleromaritualworks.com. Some records may need to be retained for legal or accounting reasons.